Frequently Asked Questions

1. What is Naija City Directory?
 
   Naija City Directory is an online website where users can buy, sell, and trade a wide range of products and services. Our platform connects people across Nigeria, offering a convenient way to find or promote items, services, jobs, real estate, and more.
 
 
2. How do I create an account?
 
   To create an account:
   – Click the “My Account” button on the homepage.
   – Fill out the registration form with your details.
   – Verify your email to complete registration.
   – Once verified, you can log in and start using Naija City Directory.
 
 
3. How do I post an ad?
 
   To post an ad:
   – Log in to your account.
   – Click the “Post an Ad” button.
   – Select the appropriate category for your item or service.
   – Fill out the ad details, upload images, and set a price.
   – Submit the ad, it will go live on the site.
 
 
4. Are there any fees to post an ad?
 
   Basic ads are free to post on Naija City Directory. However, we offer paid options to promote your ad and increase its visibility, such as owning a store (mini website), featured listings and banner ads. Check the website for the latest pricing and details on promotional packages.
 
 
5. How can I increase the visibility of my ad?
 
   You can enhance your ad’s visibility by:
   – Using Banner Advertising: Showcase your ad prominently on our homepage.
   – Upgrading to a Featured Listing: Keep your ad at the top of its category.
   – Promoting Your Ad: Use our promotion options to reach more users quickly.
 
 
6. How do I contact a buyer or seller?
 
   – Click on the listing you’re interested in.
   – Use the “Contact Seller” option to message the seller directly.
   – Arrange to meet in a safe, public location for transactions.
 
 
7. Is my personal information safe?
 
   Yes. Naija City Directory values your privacy and uses secure measures to protect your data. For details on our data practices, please review our Privacy Policy.
 
 
8. What payment methods are accepted on the platform?
 
   Naija City Directory does not process payments between buyers and sellers directly. We recommend using secure and verifiable payment methods like cash on delivery or bank transfers. Avoid advance payments or sharing sensitive financial information.
 
 
9. What should I do if I encounter a suspicious listing or user?
 
   If you see a suspicious listing or user:
   – Click on “Report” to flag the listing for review.
   – Contact our support team to report the user if necessary.
   – Always follow our “How to Stay Safe” tips to protect yourself on the platform.
 
 
10. How do I delete or edit my ad?
 
   – Go to “Listing” in your account.
   – Select the ad you want to edit or delete.
   – Make the necessary updates or remove the ad from the platform.
 
 
11. How can I contact customer support?
 
   Our support team is available to assist with any issues or questions. You can reach us via:
   – Phone: +234706060668041
 
 
12. Can I get a refund for a paid ad promotion?
 
   Refunds are generally not available for paid promotions unless there was an error on our part. Please review our Terms and Conditions for further details on our refund policy.
 
 
13. Why was my ad removed?
 
   Ads may be removed if they violate our Terms and Conditions or contain prohibited content. Reasons for removal include:
   – Posting illegal or prohibited items.
   – Using misleading or false information.
   – Engaging in spam or abusive behavior.
 
   Please review our content guidelines to ensure your ad complies with our policies.
 
 
14. What items and services are prohibited on Naija City Directory?
 
   Prohibited items include, but are not limited to:
   – Illegal drugs, weapons, and stolen goods.
   – Counterfeit products or intellectual property violations.
   – Adult content, hate speech, and discriminatory material.
   – Please review our Terms and Conditions for a full list of prohibited items.
 
 
15. How can I improve my sales on Naija City Directory?
 
   To boost your sales:
   – Write Clear Descriptions: Include detailed, honest descriptions for each item.
   – Use Quality Photos: High-quality images attract more buyers.
   – Price Competitively: Research similar listings to price your item fairly.
   – Promote Your Ad: Take advantage of our promotional features to increase visibility.
 
 
Still have questions? Feel free to reach out to us through our support channels. We’re here to help make your experience with Naija City Directory smooth and successful!